If you are not satisfied with your purchase, we are always here to help!
We will work with you in the event that you receive fruit that is damaged from outside, spoiled, or if there is a weight discrepancy with the amount of fruit received.
Please reach out to firstname.lastname@example.org for assistance if any of the above has occurred with your order.
Anytime you have an issue with an order, we do ask that you send us photos to email@example.com on the date that your box is delivered. We ask that these pictures are clear, well lit, and document any issues of concern
Alphonso is a sensitive mango for imports it can spoil itself due to irradiation process mandatory by USDA other fruits like Kesar and Banganpalli with stand the process well. It’s unfortunate that our favorite mango Alphonso king of mangoes is sensitive and can be spoiled during ripening.All importers for USA are aware of this issue and it’s really beyond anyone control unless USDA removes the irradiation mandate for mangoes.Our team has put lot of efforts to get this mangoes from India managing all the rigorous process by APEDA and USDA.
Sometimes even after all this hard work the best quality we source in India can’t reach our customers due to these processes involved.
Fresh Mangoes wont be able to refund for the mangoes if they spoil themselves due to spongy tissue or they go bad from inside. If they commute issues spoils mangoes from outside and they are completely spoiled then only fresh mangoes can think about the refund for mangoes price.
The customer accepts this policy before ordering the fruits from Fresh Mangoes and wont ask for refund unless complete pictures are provided and Fresh Mangoes team has looked into the matter. We are in perishable fruits business and spoilage of perishable item is common in imports, Customers accepts this before ordering fruits from fresh mangoes.
Please note we do ensure the fruits are delivered in a proper condition and on time. Its possible due to some unavoidable circumstances and import issues your orders are delayed but we will ensure you get the product you ordered as we have promised.